Delivery Information
Delivery Details
We only deliver orders to the UK mainland, Northern Ireland, Isle of Man, Jersey & Guernsey. All orders are sent either by Royal Mail 48 Hour Packet Post or DPD courier.
Royal Mail Postal Service
We use the most cost effective Royal Mail Packet Post Service: £2.99 (£2.49+VAT) per order. Royal Mail Packet Post 48 Hour is a second class service and is not a guaranteed timed service, although most orders do arrive within 5 working days. However, 10 working days must be allowed for delivery before an item can be considered as "lost" (this is a time limit imposed by Royal Mail, not ourselves).
Most orders are despatched the same day, though during extremely busy periods, it may take an extra day or so to despatch your order. Please note that these orders can be sent to all UK postcodes (including Northern Ireland, Isle of Man, etc). For large, heavy or high value orders we reserve the right to upgrade delivery from Royal Mail Packet Post to a more trackable Royal Mail service or to an insured courier service at no extra cost to you. If you require your items more urgently, please consider our next-day DPD courier option detailed below.
DPD Next Working Day Courier
DPD Next Working Day Courier: £6.99 (£5.83+VAT) per order. UK mainland delivery only. All orders received before 2.30pm (Monday-Friday) will be treated as priority and despatched the same day wherever possible. For a suggested next working day delivery via DPD courier. DPD do NOT count Saturday as a working day, which means that orders sent on a Friday should be delivered on the following Monday, and any orders placed over a weekend will be sent on the following Monday for delivery on Tuesday. Although the service is described as "Next Day", it is not a 100% guaranteed refundable service.
We will only accept accept responsibility to issue a refund for the DPD service if we do not despatch your parcel within 48 hours from the day (prior to 3pm) you placed your order.
Under no circumstances do we accept liability to issue a full refund for the carriage charge paid nor any kind of compensation for loss of earnings or inconvenience of the failure of service.
NOTE:- DPD courier orders can only be sent to mainland UK addresses (i.e. not Northern Ireland, Isle of Man, etc).
Saturday and Timed Deliveries
Via DPD, we do offer a pre-noon delivery option for £14.95 (£12.46+VAT) per order, and a Saturday delivery option for £24.95 (£20.79+VAT) per order. Please call us for details, as these orders need to be placed over the telephone, not via our website. All courier services are treated as "intended to achieve" and so under no circumstances do we accept liability to issue a full refund for these carriage charges paid nor any kind of compensation for loss of earnings or inconvenience caused by the failure of service.
